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Computer-based license issue with intel mac running OS10.4.11
by lofeinstein on 2011-12-14 22:41:33

I'm running Mac OS10.4.11 on my intel-based mac with 2 x 3 GHz Dual-Core Xeon.  When using License Manager to activate my Tone Port UX2, after logging in to my account both in the Manager application and on the website, I receive the error : "(Code 8000303e) User not Logged in."  I also see the dialogue box under the My Computer tab that says: "Computer based licenses are only supported on Intel-based Macs running 10.5 or higher.  I am therefore unable to activate my device, which is necessary to use it within my Ableton Live.

Is there any way I can activate my device without having to upgrade my whole system software, which I cannot afford to do?  Please advise.

--Thanks



Re: Computer-based license issue with intel mac running OS10.4.11
by matem8 on 2011-12-15 13:38:31

well i have the same problem, and i am running 10.6.8.

Do you have a solution line 6?

every second time i scan devices my UX2 is not found.

Every other second time it finds it.

I have all upgrades and podfarm 2.51.

all is installed and ux2 is working fine as sound module but no function of podfarm 2.51 in either logic or GB.

This is a free upgrade from podfarm 1.0 thogh and podfarm 1 is working (32bit)



Re: Computer-based license issue with intel mac running OS10.4.11
by doobydoobydo on 2011-12-18 05:09:02

SAME PROBLEM!!!

I'm running 10.4.11 too, on a g5 ppc and after a good installation, when I try to authorise the license on my new UX2, I can't because it says internet based licenses need an Intel mac running 10.5 or later.

It's annoying because on the box it says, UX2 system requirements for Mac are a G5 and 10.4.6 - so I should be good to go - according to the box!

I've been using the UX1 for years - very happily, but I sold it to upgrade to this UX2 for the phantom power, so now I have no working interface!

AAAAARRRRRGGGGGGHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!     IT HURTS!!!!!!!

So let's go Line 6.  PLEASE sort out my UX2 license.  Before Xmas.  I've got two weeks off and I'm dying to get stuck into those POD Farm Amps.

THANK YOU



Re: Computer-based license issue with intel mac running OS10.4.11
by doobydoobydo on 2011-12-19 04:28:15

I may be able to help

I found out from line 6, I can use pod farm (not pod farm 2, that ships with ux2) with a different driver.

I downloaded both pod farm and the driver from "downloads' on line6.com.

For pod farm:  choose - software/podfarm - download

For the driver:  choose - software/drivers - download version 4.7.1 for PowerPC

I installed both and off we go!!!!  Obviously I'm a bit annoyed I can't use pod farm 2 but at least I can use the ux2's phantom power for my mic now.

Thanks to Antonio from Line 6 in Belgium

Guys, I hope this helps



Re: Computer-based license issue with intel mac running OS10.4.11
by doobydoobydo on 2011-12-19 04:30:23

I forgot to say - the original pod farm software does not need online registration thus bypassing the Intel and 10.5 requirements



Re: Computer-based license issue with intel mac running OS10.4.11
by Line6Don on 2011-12-22 14:41:05

If your computer is not compatible with License Manager, you could use another computer to authorize and activate it and then bring it back to your computer. The other solution is the suggestion that doobydoobydo suggested above to download and install POD Farm 1.12 and v4.7.1 of our drivers. I have provided the links to download the software below:

POD Farm 1.12 MAC:

http://line6.com/software/readeula.html?rid=3144

MAC">http://line6.com/software/readeula.html?rid=3144">http://line6.com/software/readeula.html?rid=3144

MACOSX Drivers 4.7.1:

http://line6.com/software/readeula.html?rid=3248

">http://line6.com/software/readeula.html?rid=3248">http://line6.com/software/readeula.html?rid=3248



RE: Computer-based license issue with intel mac running OS10.4.11
by Line6Don on 2011-12-28 16:13:48

It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

http://line6.com/account/tickets/view/

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.



Re: Computer-based license issue with intel mac running OS10.4.11
by NaxPax on 2013-01-21 12:04:02

I have this same problem (10.4.11). How should this "authorize and activate it and then bring it back to your compute" be done? When I copy it with USB stick (from Leopard) , then try to authenticate, License Manager opens, but says "only supported on intel based Macs running 10.5 or higher."



Re: Computer-based license issue with intel mac running OS10.4.11
by TheRealZap on 2013-01-21 12:37:15

you cant use the license manager you have to use the offline activation method from another machine.



Re: Computer-based license issue with intel mac running OS10.4.11
by NaxPax on 2013-01-21 13:14:05

Thanks, that  was quick! :-)

However, "Now pad farm has detected a valid license but it hasnt been authorized for this computer. Simply run Line 6 Monkey to authorize your UX2 and restart Pod Farm 2"

But that Monkey requires 10.5 so how can I authorize...?



Re: Computer-based license issue with intel mac running OS10.4.11
by TheRealZap on 2013-01-21 13:29:25

you need to use pod farm 2.0x if you try with pod farm 2.5x you will have issues.



Re: Computer-based license issue with intel mac running OS10.4.11
by NaxPax on 2013-01-21 13:53:44

Yep, v. 2.02 it is. Should it be on the online computer also (2.53 there now). Do In need to uninstall then that and use 2.02 also on online computer? If, How can I unsintall? Sorry if im stupid...



Re: Computer-based license issue with intel mac running OS10.4.11
by TheRealZap on 2013-01-22 05:38:18

I know longer have an apple computer available to accurately guide you here.... it was a pain in the butt to get setup, but it did work. hopefully someone else with more current mac info will jump in and help.



Re: Computer-based license issue with intel mac running OS10.4.11
by NaxPax on 2013-01-22 07:53:24

Thank you for your help anyway, Sir  If anyone could help with "offline activation method from another machine"-thing I´d be grateful.



Re: Computer-based license issue with intel mac running OS10.4.11
by TheRealZap on 2013-01-22 13:54:34

here is the howto doc/vid: http://line6.com/support/docs/DOC-2087

just">http://line6.com/support/docs/DOC-2087">http://line6.com/support/docs/DOC-2087

justnot sure about the uninstall particulars




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